Our Story
Lab Technician. Field Technician. Engineering Assistant. Staff Engineer. Project Engineer. Project Manager. Lab Director. Quality Manager.
We've been in every position that there is in a construction materials lab. That's what puts us in a perfect position to help you out.
Our Approach
We believe that fostering employees that feel engaged and motivated to perform is the best way to achieve quality objectives in the lab. Managers are in a good position to lead, delegate, persuade, and resolve conflict when each employee feels included as part of a team.
An internal audit can be a good time to listen, empathize, and appreciate an employees efforts. Our internal audit and quality evaluation services are not performed in a fault finding manner. We find that when employees don't feel the need for the "CYA" reflex, they are more open, speak more truthfully, and therefore the true root cause of a problem is easier to discover. This can lead to implementing an appropriate corrective action rather than just assigning blame and dispensing discipline.
Meet the President
Steve Pitzer made a good choice on "career day" in his senior year of high school. He job shadowed a local geotechnical engineer for the day, ended up interning at his firm that summer, and continued working there while obtaining his Civil Engineering degree from Cal State Long Beach. Thus began a 20 year career working for various construction materials testing labs. Steve went on to obtain registration as a licensed Civil Engineer in the State of California. After years of engineering and project management he began to notice how quality management was often overlooked in the labs - and how it likely held the solution to many of the problems project managers and engineers have to deal with every day. When he transitioned to the role of Quality Manager for a large multi-facility laboratory, he become intimately familiar with the requirements of the quality system standards that applied to the industry, as well as the fundamental principles of quality management that are behind the different requirements he was learning about. To the end of understanding those principles, he underwent a self study program using primers on quality management and auditing. To test his understanding and ability to apply those principles to the workplace he applied for and passed the certification exams proctored by the American Society for Quality for Certified Quality Auditor and Manager of Quality/Organizational Excellence.
Quality Auditor Certification
American Society for Quality - June 7, 2014
Certified Quality Auditor is a professional who understands the standards and principles of auditing and the auditing techniques of examining, questioning, evaluating and reporting to determine a quality system’s adequacy and deficiencies.
Steve Pitzer, PE
President
A Quality guy.
A husband and father of three.
A spiritual man.
Also the kind of guy that takes selfies while repairing his clothes dryer at home.
Manager of Quality/Organizational Excellence Certification
American Society for Quality - October 4, 2014
The Certified Manager of Quality/Organizational Excellence is a professional who leads and champions process-improvement initiatives in a variety of service and industrial settings.
Next Steps...
If you are in the Southern California area, contact us to discuss your quality management needs, schedule a free lunch training seminar, or just subscribe to our monthly newsletter.